Frequently Asked Questions
Everything you need to know about your Klean Kanteen experience.
What is your shipping policy?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days within the continental US, and we provide free shipping on all orders over $50.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return and exchange policy?
We accept returns and exchanges on unused products in their original packaging within 30 days of purchase. Please visit our online returns portal to initiate the process.
Are your products covered by a warranty?
Yes, all Klean Kanteen products are backed by our Strong as Steel guarantee, which covers manufacturer defects for the lifetime of the product.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I care for and clean my Kanteen?
Most of our products are dishwasher safe; however, we recommend hand-washing painted finishes and vacuum-insulated bottles to preserve their integrity and appearance.